At Umika Outdoors, we strive to provide the best experience for our customers. However, if you are not completely satisfied with your purchase, we are here to assist you with returns and refunds under the conditions outlined below.
1. Return Policy
We accept returns under the following conditions:
Damaged or Defective Products: If your product arrives damaged or defective, you are eligible for a return. Please contact us within 7 days from the date of delivery to request a return. We will ask you to provide details about the issue, including photographs of the damage or defect.
Incorrect Products: If you receive a product that does not match your order, you can request a return. This must be reported within 7 days of receiving the product.
2. Non-returnable Items
Due to the nature of our products, we do not accept returns for:
Products that have been opened, used, or altered.
Products that do not meet the criteria for damaged or incorrect items.
3. Refund Policy
Refunds are processed under the following conditions:
Damaged or Defective Products: If your product is eligible for a return, we will process a refund after receiving and inspecting the returned product. Please allow up to 7 business days from the return confirmation for us to process your refund.
4. Return Process
To initiate a return:
Contact us at [email protected] within 7 days of receiving your product, providing details of the issue (including photographs if applicable).
Our team will guide you through the return process and provide instructions on how to send the product back.
Once we receive and inspect the returned product, we will process the refund or replacement as applicable.
5. Shipping Costs
For Damaged or Incorrect Products: We will cover the cost of return shipping.
For Other Returns: The customer will be responsible for the cost of return shipping.
6. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at:
Email: [email protected]